W10 is great.
I have had it on my laptop for almost 30 days now.
We are waiting for 3 others to update. Will not go back.
I am letting MS built it with the downloads vs the other way.
(Microsoft’s new Windows 10 Media Creation tool, which allows you to burn the operating system’s install media to a DVD or USB drive).
Questions..
Have you had the laptop since new?
Was the W7 factory installed or did someone else install it?
It could be improperly registered.
Do you ave the automatic updates turned on?
It must be up to date with all updates before it will start the downloads.
You can go to MS then search for W7 SP1 and download it.
Without SP1 it will not check for compatibility.