WINEGARD Antenna Problem / Complaint
I have a 1995 Rexhall 34 ft. that I recently bought and find that the Winegard antenna , likely original, does not seem to pick up VHF stations ... only UHF. I tried to call Winegard ... and as usu...
Forum Discussion
Winegard1 / La Mar - I appreciate your response to the customer on this public forum. Not many manufacturers would have the cojones to do that.
But you can see the frustration in Richard_999's response, and right now I agree with his viewpoint. Emails back and forth are NOT a good substitute for good customer service delivery, especially when it is clear from the first one or two emails that the situation is going south fast.
I am in a similar cesspool of frustration with my stove manufacturer who (according to the dealer) is sending one cr*p part after another to fix my oven but after 8 months it is still not fixed, and now the solution from the tech is to get a new stove. Point is between talking to the advisor and not at all to the manufacturer AND not getting anywhere, it almost seems that I should fire the stove manufacturer and get a different one. Only problem is the stove costs a lot more than the Jack replacement head.
Good luck in winning back your customer.
But you can see the frustration in Richard_999's response, and right now I agree with his viewpoint. Emails back and forth are NOT a good substitute for good customer service delivery, especially when it is clear from the first one or two emails that the situation is going south fast.
I am in a similar cesspool of frustration with my stove manufacturer who (according to the dealer) is sending one cr*p part after another to fix my oven but after 8 months it is still not fixed, and now the solution from the tech is to get a new stove. Point is between talking to the advisor and not at all to the manufacturer AND not getting anywhere, it almost seems that I should fire the stove manufacturer and get a different one. Only problem is the stove costs a lot more than the Jack replacement head.
Good luck in winning back your customer.
