I could not agree with donn0128 more. Recently it took me less than an hour to get to and remove the broken mechanical parts. Then, shockingly, I found that Winegard will not sell the parts.
Yes they really expect you to instead spend many hours removing the unit, shipping it, waiting for a return and reinstalling it. The cost of shipping is greater than the cost of the broken parts, and then there is their repair cost to add. Unbelievable.
So right now I am trying to find one from a wrecked rv (that is how I got to this forum) that I can salvage the parts from. If that does not work I will try to make the parts myself.
Worst case I will replace with RF Mogul as I will never buy a Winegard product again.