Forum Discussion

DC_MC's avatar
DC_MC
Explorer III
Nov 30, 2016

Winegard Travler and Dish network

We just had it installed last August in Washington state. Now we've been at our lot in Arizona for five weeks and this morning, no signal. Unplugged the receiver and reset but still nothing. No sat signal on any satellite. How do we figure out if it's s problem with Dish or with the Traveler?

12 Replies

  • DC_MC's avatar
    DC_MC
    Explorer III
    Dec 01, 2016
    Update. After golf we come back and everything is working. Is it possible that the cold is causing this??
  • DC_MC's avatar
    DC_MC
    Explorer III
    Dec 01, 2016
    Another update. Tv worked last night and this morning nothing again. It's getting to the 30's here in AZ. I'm suspecting cold had something to do with it. We're going golfing and I'll see if it's working when we get back
  • Bill_Satellite's avatar
    Bill_Satellite
    Explorer II
    Nov 30, 2016
    Since it's working, why would you? Just keep in mind that if this happens in the future the first thing you want to do is stow the antenna and then put it up again.
  • DC_MC's avatar
    DC_MC
    Explorer III
    Nov 30, 2016
    Update. This morning we had to leave for an appointment. No signal when we left. 3 hours later. We got back and turned the tv on, everything is now working. Must be the Winegard. It's still on warranty, but since it's working now they aren't going to check it.
  • Us_out_West's avatar
    Us_out_West
    Explorer
    Nov 30, 2016
    Bill.Satellite wrote:
    You will need to stow and deploy. If the coach gets out of level you will lose signal for sure but there are other things that can cause loss of signal. Since you were asking how to know where the problem is stow and deploy is the first step.


    Exactly.

    Has the OP done this??
  • Bill_Satellite's avatar
    Bill_Satellite
    Explorer II
    Nov 30, 2016
    Calling Dish if the antenna is not working won't help. Even if the service was off there would be signal strength showing in the setup menu.
  • the_bear_II's avatar
    the_bear_II
    Explorer
    Nov 30, 2016
    I would call Dish

    Usually unplugging and plugging back in the receiver will fix most issues.

    Dish may have turned off service by accident.
  • Bill_Satellite's avatar
    Bill_Satellite
    Explorer II
    Nov 30, 2016
    You will need to stow and deploy. If the coach gets out of level you will lose signal for sure but there are other things that can cause loss of signal. Since you were asking how to know where the problem is stow and deploy is the first step.

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