Winguard Satellites

I purchased a automatic rotating antenna this past November, to be installed on my new 2014 Thor Hurricane 32A. I also bought the Direct TV box, cables, and mounting bracket, and installation fee, all for close to a $1000.00. I did this as we were preparing to go full time. Well, we are now full time, and 2 days ago I had Direct TV come to turn on my service. I was informed that the satellite and box were outdated by at least 3 years, and could not be used. Also, the wiring CW did is not correct. The Direct TV installer gave me a new box and was able to install it thru the DVD system. The satellite is able to lock on one TV satellite, but that is all. I called CW Garner, NC and asked to speak to the store manager. I got a store clerk instead. She tried to be helpful, and was constantly putting me on hold trying to get answers. finally, I was informed that this was the equipment CW sold, and nothing could be done. I am a ELITE/LIFE Good Sam member, and have bought 3 NEW RVs in 3 years from CW and I do not expect to be cheated this way. Any help would be appreciated. THANKS!!