Forum Discussion

underpanda's avatar
underpanda
Explorer
Nov 16, 2017

Buying an RV

We bought a camper at the end of September. We went camping at the first of October and noticed the refrigerator wasn't working. We took it back to the dealer for warranty work and they have had it ever since. A friend of mine said we ought to have them taker it back before 90 days was up. I said that may apply to automobiles but I didn't know about rvs. Has anyone done this or know about it. We are moving into the winter months and I don't want to get it back and find out the pipes had broken while it set up there.
  • Lemon laws are state specific. Check with the Attorney General's office in your state. A non-working fridge that the dealer is making an attempt to fix would probably not constitute a "lemon".

    Did you call the dealer's service manager and ask him to make sure it's winterized?
  • I asked him to drain the faucet lines because we were hoping to use it at least once before we winterized it but now I'm thinking to ask him to winterize it if he thinks it's necessary. I don't know the weather up there and how much resistance an RV has to temperature that's below freezing at night yet warm during the day. I guess I'm just upset that it has taken a month to resolve the frige problem.
  • Ask nothing. Demand that they winterise the unit at no cost to you since they have taken so long to deal with the fridge. Surely diagnosing a problem, ordering parts, installing parts, does not take more than a week especially at this end of season slow time of year.
  • I am sorry about your issues, but this is exactly the reason I would never buy a new RV, too little quality control, too many general bugs that need to be fixed, and too many dealers that are in no rush to fix something that may be a 1 hour repair job. There really are not that many things that can go wrong with an RV fridge that take more than an hour or two to repair, that don't justify complete refrigerator replacement. Even if the whole thing needs to be pulled and replaced you are talking about 3-4 hours of labor in most cases.
  • You don't tell us where you are but in Washington state, the Lemon Law does not apply to RV's.
  • just GO get it ,then call a mobil tech in your area ,they can do warrenty work.
  • midnightsadie wrote:
    just GO get it ,then call a mobil tech in your area ,they can do warrenty work.


    YES, and then in the future, do everything yourself. If you can't do it, call the mobile guy again if he did well the first time. I am convinced that a warranty is useless at best, even if it does get fixed the inconvenience ain't worth it.
  • If it were me, I would go get it, find an independent or mobile who is willing to do warranty work, and never return to that dealer again. Make sure they know why you are picking it up.

    X2 on what Lynnmor said-warranty work is just a PITA, and I have fixed numerous small things myself just to avoid the hassle. Expensive things, like my fridge, unfortunately have to go to the dealer, in case a total replacement was needed.

    That said, after nearly a year of searching, I found a small town dealer who was willing to fix my refrigerator, under warranty (even though I didn't buy from them) and they did a great job. (Mesquite Nevada Ford/RV-great people). All the other dealers I contacted in the past year didn't want anything to do with warranty work since I didn't buy from them. And a couple mobile guys I found over time just couldn't seem to get their act together to process the warranty work, so nothing got done there either.

    Maybe if quality control from the factory was a little better.......LOL
  • We can't help you. You don't mention what you've done w the dealer since you dropped it off, but stay on their @ss daily and make them fix it, or elevate it to the mfg.
  • Thanks for all the suggestions. My wife and I are going up there today to look at the situation. I didn't know about an independent or mobile that could fix it under warranty-will certainly look into that. We live in TN and had gone to one of those "shows" everyone told us we could save money at. The RV we bought we had to go to KY to get it so I think KY is where we actually bought it.