Northwoods people, Arctic Fox...Who is Doug Mann?

dave54 wrote:
LOL!

Doug Mann is a fictional person. The NW customer service was given a name rather than a generic "customer service" moniker.

It will be a different person each time you call or email. Whoever is answering the service inquiries that day.

This is funny as heck!

We purchased a Nash trailer new in 1997 and have been very happy with it, and NW's customer service.

In roughly 2005 I was doing some mods to the front of the trailer and needed to know the stud spacing across the front wall, so I emailed NW and received a prompt reply along with the framing drawing of the front wall. Yep, the reply was from Doug Mann.

July of this year I was getting ready to repair a hole through the roof and needed to know the rafter spacing (trailer was in storage so I couldn't look at it in person). I again emailed NW and had a prompt reply from Doug Mann. I had follow up questions the same day which Doug also answered right away.

I was so impressed that Doug was still there! That night I commented to my wife how nice it was to see long-term employees at NW...

I have been played!! :D

Also, during my July email string with NW (Doug), I had a follow up question two days later and a 'Justin Kruse' answered. Must have been a different shift. :)

Ah ha! So "Doug Mann" is the Northwoods version of Reader Digest's venerable "Carolyn Davis"... :)

LOL!

Doug Mann is a fictional person. The NW customer service was given a name rather than a generic "customer service" moniker.

It will be a different person each time you call or email. Whoever is answering the service inquiries that day.

Doug is THE Mann.

This thread from yesterday explained who and what he does.

I have a Northwood trailer.
I have no idea who Doug Mann is?
I called Northwood this morning at 1-800-766-6274.
Good luck.