Forum Discussion
westernrvparkow
May 10, 2017Explorer
If you haven't signed the documents and given them your money, you are almost assuredly able to walk away. Getting the deposit will be a function of the law, the customer friendliness of the dealer and what was done to get the trailer ready for you. If you had them add a bunch of items, ordered it in from the factory or had them trade with another dealer for it, they are going to resist refunding your money. If it was a stock unit and you have changed your mind a day later, they are likely going to refund your money.
Suggest you tell them you are considering buying a different style of unit and want to take time to make a firm decision. Don't tell them you are going to go buy the same unit from a different dealer. Maybe you can even tell them you were went over your budget and just plain decided you are spending more than you want to. Tell them you did some research and the internet is pretty clear you shouldn't be paying $2500 for a delivery charge. They may try and lower the price to earn your business.
Remember, it is the job of the dealership to sell you a rig at the best profit they can achieve. They aren't obligated to offer you the lowest price possible. Keep it civil and professional and you should either get your money back or get close to the price you want.
As for bad service reviews, that is par for the course. Service is a stressful endeavor and people often lash out. I would be more concerned about a dealership that didn't have any bad reviews regarding service. That would indicate they had figured out how to scrub bad reviews. There isn't a vehicle service entity anywhere that hasn't had unsatisfied customers.
Suggest you tell them you are considering buying a different style of unit and want to take time to make a firm decision. Don't tell them you are going to go buy the same unit from a different dealer. Maybe you can even tell them you were went over your budget and just plain decided you are spending more than you want to. Tell them you did some research and the internet is pretty clear you shouldn't be paying $2500 for a delivery charge. They may try and lower the price to earn your business.
Remember, it is the job of the dealership to sell you a rig at the best profit they can achieve. They aren't obligated to offer you the lowest price possible. Keep it civil and professional and you should either get your money back or get close to the price you want.
As for bad service reviews, that is par for the course. Service is a stressful endeavor and people often lash out. I would be more concerned about a dealership that didn't have any bad reviews regarding service. That would indicate they had figured out how to scrub bad reviews. There isn't a vehicle service entity anywhere that hasn't had unsatisfied customers.
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4,026 PostsLatest Activity: Jun 15, 2017