chracatoa wrote:
I always had great customer service from Sean. If we need something quick he's quick to respond, but if it's not that important he may take some days and maybe you have to ping him again. I agree, Sean needs help but where he's going to find someone as passionate as he is for the job? I'd take the current setup any day over a soulless call center that doesn't actually understand the product.
I have certainly seen Sean's passion for the company, but I've seen other situations where it's completely absent. Absent after repeated attempts at contact through all the avenues I could find... not a word for weeks at a time, not even an, "I'll get back to you as soon as I can".
I wouldn't want a soulless call centre either, but those are two extremes and there
is middle ground. I'm sure that competent (if not passionate) people could be found to field inquiries. Leaving customers wondering when they're going to hear back can't be good for business, and nobody (except maybe Hensley) wants that.
JD, I see you have an F-150 now. Your pictures were invaluable for me to install it for my Sequoia.
I'm delighted to be of service. Yes, we replaced our venerable 2005 Sequoia this summer. It was a competent tow vehicle even at its limits and served us well, including a 2-month, 11,500 km trip out west, towing through the Rockies in both directions. At 10 years old, however, it was showing a bit of age and we were ready for something new(er).
The F-150 is in another league when it comes to towing. The EcoBoost is built for it and the integrated trailer brake controller works seamlessly with the trailer. I love the backup camera too - it makes solo hitching so much easier.
Oh, and I understand it has sway control but with the ProPride, we don't need that. ;)
The transition from SUV to pickup meant a few adjustments but we are managing well!
