We did not get a remote if there is supposed to be one? We do have the app on the phone, but you can't turn the awning lights on and off with the app, only the v shaped led lights on the front of the camper. There is a touch pad inside the unit attached to the wall.
Called dealer now that they are open, had us pop the control panel off on awning arm and there was a bunch of water and corrosion in there. Going to dry it out good but they are also giving us a new panel when we can pick it up. This is a known problem with the outdoor control panels on the awnings I Guess.