OP...you had a bad experience for sure, but much of it was self inflicted. We all try to be respectful when talking to/dealing with others. However, there is times, when standing up for yourself, maintaining your own self respect is necessary. I would have cut that service guy off at the knees, in front of everyone present. You don't HAVE to let others treat you with blatant disrespect! After putting him in his proper place, you could have discussed what happened, with the GM, or owner, if you wanted to continue to use their dealership.
Coming on a forum to complain, is not going to regain your self respect, which is really what your post is about.
Jerry
