My wife bought and Apple accessory in Best Buy store. Week later found the BB Online price $20 cheaper. A week later took the printout in to store. They matched the online price. With absolutely no problem.
In another case, she ordered a $6.00 DVD online. They confirmed delivery to our house. We never got it. She called the online support line. They overnighted a new one at no cost. After receiving the second one, a neighbor called to report our postman delivered the first one to her in error. We took the FREE one back to the store and gave it back. The mgr didn't quite know what to do with it. But did take it back.
I have no problem with Best Buy.
