Similar service about six years ago with CoachNet.
Truck blew water pump - middle of nowhere. Called Coachnet. Told them I was however many miles it was to next town (I knew where I was, but still middle of nowhere). I remembered street names I passed. Operator was able to pretty much locate me based on that.
It was raining and dark out. She called to see if they showed up yet. Told her no. She called the tow truck driver, got a location, called me back and then followed up again given the ETA. Really great service.
Glad to see it wasn't one-off.
Mike