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Mr__C
Explorer
Jul 24, 2023

Blowout and Coach-Net

First blowout ever Friday afternoon. Rt52 Pilot Mt, NC. Great customer service from Coach-Net. When the 1st responder didn't show up after 30min, they dispatched a 2nd responder. Follow up calls j...
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hotjag1's avatar
hotjag1
Explorer II
Jul 26, 2023
I have had Coach-Net for 15 years after GS let me down many years ago.
About 5 years ago the exhaust pipe blew off the backside of the turbo and the hot air melted my air lines. Got the coach parked at a road side pullout before the brakes locked up from low air pressure.

Called Coach-Net and they had a tow truck arrive two hours later. The nearest Freightliner shop that was 40 miles away couldn't look at it for 2 weeks.
I advised Coach-Net that I was heading south in about 5 days and needed the coach fixed much sooner than that. They called another Freightliner shop that was 160 miles away that could repair it the next day and offered to tow it there at No charge to me. It was repaired and I picked up the coach two days later.

I have yet to hear of GS, AAA, or any other ERS company that has offered to tow a vehicle 120 miles further just to accommodate my schedule. I'll stick with Coach-Net.

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The rest of the story.

1st guy shows up. Roll back truck. Blocks of wood and bottle jacks w/ screw driver handle. Starts to jack the trailer up by the bumper so he could get another bottle jack under the axle.

2nd guy pulls up at this time. Tire service truck. Proper equipment. Told the 1st guy I didn't think he was doing the job correctly, and to pack up and go. 2nd changed the tire in 15min. Snider Fleet Services, Winston Salem.





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The rest of the story.

1st guy shows up. Roll back truck. Blocks of wood and bottle jacks w/ screw driver handle. Starts to jack the trailer up by the bumper so he could get another bottle jack under the axle.

2nd guy pulls up at this time. Tire service truck. Proper equipment. Told the 1st guy I didn't think he was doing the job correctly, and to pack up and go. 2nd changed the tire in 15min. Snider Fleet Services, Winston Salem.





","customFields":[]},"Conversation:conversation:3634476":{"__typename":"Conversation","id":"conversation:3634476","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3634476"},"lastPostingActivityTime":"2023-07-27T07:04:42.000-07:00","lastPostTime":"2023-07-27T07:04:42.000-07:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:3634476":{"__typename":"ModerationData","id":"moderation_data:3634476","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3634476_1":{"__typename":"Revision","id":"revision:3634476_1","lastEditTime":"2023-07-24T14:15:20.000-07:00"},"ForumReplyMessage:message:3634486":{"__typename":"ForumReplyMessage","id":"message:3634486","conversation":{"__ref":"Conversation:conversation:3634476"},"author":{"__ref":"User:user:295827"},"revisionNum":1,"uid":3634486,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:RVTipsTricks"},"subject":"Re: Blowout and Coach-Net","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3634486"},"parent":{"__ref":"ForumTopicMessage:message:3634476"},"body":"I have had Coach-Net for 15 years after GS let me down many years ago.
About 5 years ago the exhaust pipe blew off the backside of the turbo and the hot air melted my air lines. Got the coach parked at a road side pullout before the brakes locked up from low air pressure.

Called Coach-Net and they had a tow truck arrive two hours later. The nearest Freightliner shop that was 40 miles away couldn't look at it for 2 weeks.
I advised Coach-Net that I was heading south in about 5 days and needed the coach fixed much sooner than that. They called another Freightliner shop that was 160 miles away that could repair it the next day and offered to tow it there at No charge to me. It was repaired and I picked up the coach two days later.

I have yet to hear of GS, AAA, or any other ERS company that has offered to tow a vehicle 120 miles further just to accommodate my schedule. I'll stick with Coach-Net.","body@stringLength":"938","rawBody":"I have had Coach-Net for 15 years after GS let me down many years ago.
About 5 years ago the exhaust pipe blew off the backside of the turbo and the hot air melted my air lines. Got the coach parked at a road side pullout before the brakes locked up from low air pressure.

Called Coach-Net and they had a tow truck arrive two hours later. The nearest Freightliner shop that was 40 miles away couldn't look at it for 2 weeks.
I advised Coach-Net that I was heading south in about 5 days and needed the coach fixed much sooner than that. They called another Freightliner shop that was 160 miles away that could repair it the next day and offered to tow it there at No charge to me. It was repaired and I picked up the coach two days later.

I have yet to hear of GS, AAA, or any other ERS company that has offered to tow a vehicle 120 miles further just to accommodate my schedule. I'll stick with Coach-Net.","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-26T10:45:48.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3634486_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":954},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745398758245":{"__typename":"CachedAsset","id":"theme:customTheme1-1745398758245","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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list-style-type: none;\n margin: auto;\n padding-left: 0;\n\n li {\n display: inline;\n margin: 0 $theme-space-small;\n }\n }\n}\n","texts":{"custom.footer.col01.text.01":"Home","custom.footer.col01.url.01":"https://www.goodsam.com/","custom.footer.col01.text.02":"About Us","custom.footer.col01.url.02":"https://www.goodsam.com/about/","custom.footer.col01.text.03":"Contact Us","custom.footer.col01.url.03":"https://www.goodsam.com/contact","custom.footer.col01.text.04":"FAQ","custom.footer.col01.url.04":"https://www.goodsam.com/faq/","custom.footer.col01.text.05":"Site Map","custom.footer.col01.url.05":"https://www.goodsam.com/site-map.aspx","custom.footer.col02.text.01":"Code of Conduct","custom.footer.col02.url.01":"https://www.goodsam.com/code-of-conduct.aspx","custom.footer.col02.text.02":"Affiliate Program","custom.footer.col02.url.02":"https://www.goodsam.com/affiliate/","custom.footer.col02.text.03":"Become a Good Sam 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Assistance","custom.footer.row02.url.06":"https://www.goodsam.com/helping-hand","custom.footer.social.facebook.text":"Facebook","custom.footer.social.facebook.url":"https://www.facebook.com/GoodSam","custom.footer.social.twitter.text":"Twitter","custom.footer.social.twitter.url":"https://twitter.com/GoodSam","custom.footer.social.youtube.text":"YouTube","custom.footer.social.youtube.url":"https://www.youtube.com/user/goodsamrvers","custom.footer.social.instagram.text":"Instagram","custom.footer.social.instagram.url":"https://www.instagram.com/goodsam/?hl=en","custom.footer.social.pinterest.text":"Pinterest","custom.footer.social.pinterest.url":"https://www.pinterest.com/goodsam/","custom-community-footer-copyright.text":"© {0} Good Sam Enterprises, LLC. All rights reserved."},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.CustomFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_CustomFooter_footer-wrapper_hp49n_21 {\n background: #474442;\n\n a {\n color: #dfdfdf;\n font-weight: 100;\n\n &:focus,\n &:hover {\n color: #dfdfdf;\n }\n }\n}\n.custom_widget_CustomFooter_sr-only_hp49n_34 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n margin: -0.0625rem;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n.custom_widget_CustomFooter_footer_hp49n_21 {\n line-height: 1.25rem;\n /* margin-left: auto;\n\tmargin-right: auto;\n\tpadding-left: $bootstrap-padding;\n\tpadding-right: $bootstrap-padding; */\n}\n.custom_widget_CustomFooter_container_hp49n_52 {\n margin-left: auto;\n margin-right: auto;\n max-width: 73.125rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n}\n.custom_widget_CustomFooter_row_hp49n_60 {\n /* HOTFIX - PSDS-32115 - Remove negative margins to fix mobile display */\n\n &::after {\n clear: both;\n }\n\n &::after,\n &::before {\n content: ' ';\n display: table;\n }\n}\n.custom_widget_CustomFooter_col_hp49n_74 {\n float: left;\n min-height: 0.0625rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n position: relative;\n}\n.custom_widget_CustomFooter_col-xs-10_hp49n_82,\n.custom_widget_CustomFooter_col-sm-10_hp49n_83 {\n width: 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order: 1;\n }\n\n &.custom_widget_CustomFooter_footer-terms-order-2_hp49n_435 {\n order: 2;\n }\n }\n}\n.custom_widget_CustomFooter_footer-bottom_hp49n_441 {\n @media screen and (min-width: 992px) {\n padding-top: 0.625rem;\n }\n\n .custom_widget_CustomFooter_footer-bottom-list-center_hp49n_446 {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n float: none;\n margin: 0 auto;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n display: inline;\n padding: 0 1.25rem;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid #666;\n padding: 0;\n\n &:first-child a {\n padding-left: 0;\n }\n\n &:last-child {\n border-right: 0;\n\n a {\n padding-right: 0;\n }\n }\n }\n\n a {\n display: inline-block;\n font-size: 0.875rem;\n padding: 0.625rem;\n\n @media screen and (min-width: 992px) {\n display: inline;\n font-size: 0.75rem;\n padding: 0 0.75rem 0 0.625rem;\n }\n }\n }\n 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