I ordered 2 Blue Ox Patriots but never got them. One for me and one for my Brother. After waiting 9 days I still hadn't gotten an order confirmation so I emailed them and was told that my order was back ordered. I told them it would have been nice to let the customer, me, know that little detail. Even though they back ordered they still charged my credit card. I told them to cancel the order and they did. So far it has been 3 weeks since my order was canceled but after 3 email and 6 telephone calls to a very rude person at Blue Ox I have still not received a refund. So far all I have gotten from Blue Ox is BS and outright lies. They even sent me an email saying that they refunded my money but that was a week ago and it is still not in my account. I would never deal with Blue Ox again their business practices leave a lot to be desired. I guess that the only way I am going to get my money back from them is to take them to court. I would steer clear of this company.

I also had a problem with a baseplate that I ordered from blueox.com. If thats the same web site you ordered from or by phone, be aware that is not the Blue Ox manufacturing web site. It's an online distributor/vendor. The Blue Ox site does not sell, only lists products and directs you to an onlind distributor.If you call Dillon Freeese at 1-800-228-9289 I believe he will take care of it. Thats the original Blue Ox site. He told me that they have had several problems with the online vendor, and are trying to get them in line. I did, and got a call in a few hours from the online vendor stating my baseplate would be shipped out Monday.Grumpy

Grumpy374 wrote:I also had a problem with a baseplate that I ordered from blueox.com. If thats the same web site you ordered from or by phone, be aware that is not the Blue Ox manufacturing web site. It's an online distributor/vendor. The Blue Ox site does not sell, only lists products and directs you to an onlind distributor.If you call Dillon Freeese at 1-800-228-9289 I believe he will take care of it. Thats the original Blue Ox site. He told me that they have had several problems with the online vendor, and are trying to get them in line. I did, and got a call in a few hours from the online vendor stating my baseplate would be shipped out Monday.GrumpyHmm, you'd think that if customers are having problems with that vendor that they route you to from their web site, Blue Ox would start routing people to a more reliable vendor.

I ordered a Blue Ox Alladin tow bar from them on 7/24. Hammered card immediately. No communication from them, so called and found out it was backordered. Would ship the next week, didn't. I got a tracking # from Fedex yesterday 8/23 and call from Blue Ox dealer indicating it was shipped.I had contacted another dealer and asked about availability. He said he had 100''s on backorder. So I guess itss a faactory probem, but some communication wooulld have beeen nice.

NoRoomService wrote:I ordered a Blue Ox Alladin tow bar from them on 7/24. Hammered card immediately. No communication from them, so called and found out it was backordered. Would ship the next week, didn't. I got a tracking # from Fedex yesterday 8/23 and call from Blue Ox dealer indicating it was shipped.I had contacted another dealer and asked about availability. He said he had 100''s on backorder. So I guess itss a faactory probem, but some communication wooulld have beeen nice.Next time try PPL in Houston. I have always had good service and prices from them.

..You ordered this with a credit card, so there should be an easy solution here, without taking anybody to court: Call your credit card company, and protest the charges. There is no way they (blue ox distributor you're working with) will win that dispute, when they have not even shipped anything to you and the order is cancelled. Problem solved.Hate to hear that you're having this problem. There are several other places you can order blue ox products from, I'd just go through one of them. PPL is one of them that was just mentioned that has a pretty good reputation. I ordered from hitchsource.com when getting Blue Ox baseplates, and they've always been great.On another note: Since you're talking about ordering a braking system, have you considered ReadyBrake? I like this system MUCH better than any of the 'electronic box' type systems. Very simple cable operated system, no electronics to foul up, and costs a fraction of what you're about to spend for that Patriot system. I highly, highly recommend Readybrake.

Blue Ox | Good Sam Community

wny_pat1
Explorer
Aug 25, 2013
view2a.thrill wrote:
Sean812 wrote:
...so I emailed them and was told that my order was back ordered... .

Please share that email address you used to communicate with "Blue Ox." Apparently one cannot buy directly from Blue Ox.

I see you just joined the forum yesterday and that this is your only post although you did post it in two different threads. Help us ID the dealer that's not performing.
I'm betting he is dealing with this outfit: http://www.blue-ox-towbars.com/?gclid=CP6RuqrTmbkCFQee4Aodp3gAgw. That is a dealer who is using Blue Ox's name. Also the one I gave the link to for the BBB report.
Grumpy374
Explorer
Aug 25, 2013
If you go to www.blueox.com, it will be the original Blue Ox. There's a contact drop down that will allow you to e-mail them directly. They also have an 800 phone number.
blueoxtowbars is the web site that sells the products. aThat's the one everyone, myself included, is having trouble with.
Grumpy
EsoxLucius
Explorer
Aug 26, 2013
Well, I guess the upshot is buy Blue Ox towing equipment from somewhere other than www.blue-ox-towbars.com, as there are at least a score of them.
wny_pat1
Explorer
Aug 26, 2013
EsoxLucius wrote:
Well, I guess the upshot is buy Blue Ox towing equipment from somewhere other than www.blue-ox-towbars.com, as there are at least a score of them.

I got mine somewhere else. All the powder coat has peeled off and is rusting. I replaced it with a ReadyBrute which has a lifetime warranty.
tatest
Explorer II
Aug 26, 2013
The marketing organization you are dealing with is not Blue Ox, the manufacturer, rather it is an online distributor using their name. Don't let that turn you off on the product.

It is quite likely that you never got to the BlueOx website, that your search engine took you to this online vendor, who has a website that looks like what your would expect from the manufacturer. There's a lot of this spoofing going on, everywhere on the Internet.

For towing equipment, I've had great service from etrailer.com. Order acceptance emails immediately, confirmations at each stage of order processing up to shipment (then I am in the hands of UPS or FedEx).

PPL is another reliable vendor of all kinds of stuff RV. But for towing equipment, they might not have just what you need, and if you prefer to buy online etrailer has more warehousing sources, kind of like an Amazon for towing equipment.

For a lot of things like this, I simply go to my local RV dealer. They have at least a dozen different warehousing suppliers, they will check for availability and price, and order for the supplier they've found to be most reliable. That's a piece of information you don't have, using where Internet search engines send you.

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