Forum Discussion

Freightguy's avatar
Freightguy
Explorer
Nov 04, 2019

Buyer Beware: Reserve America / Active Advantage

Just a PSA for you. I recently got a charge on my credit card fr $89.95 to a company called Active.com for their advantage membership. I had no idea who they were but I have found their parent company may own Reserve America and the charge came from a reservation I made in FL using RA.
This is very disturbing to me that the Florida State Park dept would allow this to happen as well as Reserve America.
Also, I made another reservation in RA to see if there was a check box I missed that caused the transaction, but there was no such box or any notification or mention of Active.com
I just got off the phone with Active to cancel this and they did it with no issue since I called them the next business day.
Happy Camping.
Seeking Advice
  • time2roll's avatar
    time2roll
    Nomad
    Nov 04, 2019
    WVcampground wrote:
    Deceptive? Maybe, maybe not.

    This is on the Florida DEP website under Florida state park reservation information. You have to click on policies from this siteand it takes you right there. I guess folks just click, click, click, without reading rules, policies, or other info when making reservations?

    It's not in what could be considered fine print.

    OK and if there is a fee involved the fee needs to be right next to the opt in button.

    If this is one of those promotional mailers that you need to opt out then it is deceptive.

    The explanation should also include the eventual fee. Where is it?
  • WVcampground's avatar
    WVcampground
    Explorer
    Nov 04, 2019
    time2roll wrote:
    WVcampground wrote:
    Deceptive? Maybe, maybe not.

    This is on the Florida DEP website under Florida state park reservation information. You have to click on policies from this siteand it takes you right there. I guess folks just click, click, click, without reading rules, policies, or other info when making reservations?

    It's not in what could be considered fine print.

    OK and if there is a fee involved the fee needs to be right next to the opt in button.

    If this is one of those promotional mailers that you need to opt out then it is deceptive.

    The explanation should also include the eventual fee. Where is it?


    When on the final page where you enter your CC info and click on "complete this purchase", then the active.com popup appears, which explains the terms (30 day trial, then billed $89), and gives you the option to accept or decline before making a final click to confirm the ressie. It spells it all out. I remember seeing it when making reservations late 2017.

    What I can't remember is if you have to uncheck a box, or check a box, as it's been over a year since we made Florida reservations. I am certainly not going to make a reservation to find out. It's all spelled out in that popup. I guess folks just check or uncheck boxes without reading.

    The bottom line is you should read everything before clicking buttons.
  • time2roll's avatar
    time2roll
    Nomad
    Nov 04, 2019
    Fair enough. I do wonder what happens if the pop-up is actually blocked.
    Hopefully the OP was able to obtain a full refund without too much trouble.
  • WVcampground's avatar
    WVcampground
    Explorer
    Nov 04, 2019
    time2roll wrote:
    Fair enough. I do wonder what happens if the pop-up is actually blocked.
    Hopefully the OP was able to obtain a full refund without too much trouble.


    When you get right down to it they're doing you a favor and looking out for your well being by signing you up, maybe not so much your wallets well being? It's touted as "Designed to support and encourage active lifestyles". I guess that means no more sitting around guzzling beer. :B
  • delwhjr's avatar
    delwhjr
    Explorer
    Nov 05, 2019
    time2roll wrote:
    Fair enough. I do wonder what happens if the pop-up is actually blocked.
    Hopefully the OP was able to obtain a full refund without too much trouble.


    If the website is configured for it then the pop-up won't show up because the blocker is enabled but it will still process the sign up(if the default is opt-in)and you would never know until you get the email or the charge.
  • wa8yxm's avatar
    wa8yxm
    Explorer III
    Nov 05, 2019
    I am wondering if you should notify the proper attorney General. Not that I think Floridia's will do anything. But I am thinking that just signing you up without a check box or other affirmative action by you is a form of FRAUD and thus Criminal.
  • beemerphile1's avatar
    beemerphile1
    Explorer
    Nov 06, 2019
    I've heard of this before, it was mentioned that you must opt out or you are signed up automatically.

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