Wow! Some initial responses to this post are very anti-dealer & I totally disagree with that. As bigdogger said, when you're on the phone, the dealer just wants to get you in the door. That's when the real courtship (i.e., deal) typically begins. I think the OP totally jumped the gun & thought a deal was done over the phone. Telling you you'll get a fantastic deal is *not* a deal. The dealer asking to see the current trailer (when it's going to be part of the deal) is reasonable. It doesn't need to be unloaded for them to make a value appraisal. Honestly, you got a good chunk of the way through the conversation at the dealership & still "were never told what the price of the TT would be". That's one of the very first pieces of the puzzle you need to figure out. Basically, as bigdogger said, after the dealer assembled his info (value of your current trailer, payoff for your current trailer, new trailer value, demand for new trailer, credit score, financing viability, down payment, monthly payment, etc, etc, etc), he decided to walk away. Just as we have that right, so do dealers.