Man you are really nit-picking. Most places shut down all water in Nov in the N. Midwest. I would be happy to pay for water even if it meant paying for a heat tape. As I understand it, you were there for some period of time. Like an o/p said you could have filled your tank before the cold set in, then you would have spent more running the furnace all night to keep it from freezing.
Pay the difference and my advice don't diss the c/g owner, he is providing a service that is rare in the North in the winter. If you do not like him, don't come back, but giving him a bad review because you don't understand business is not fair.
