IMO, there is a principle involved here. Customer satisfaction and customer care.
There may also be a legal issue, depending on state law. Some states will not allow any business other than an electric utility to make a profit on electricity sales. A campground or RV park is not a utility regulated by the Public Utilities Commission (or whatever it is called in that state), so they can only charge what they pay for electricity.
I have "wintered over" in Montana twice. Once in an RV park, and once in a fifth wheel in a mobile home park. In the RV park, the electric was included in the cost per month. In the mobile home park, the electricity was metered. I paid for the heat tape on my water line, the park paid for the heat on their water faucet.
IMO, past-MIDirector was completely justified in complaining. There is an issue of principle and law involved.
