Forum Discussion
wbwood
Apr 11, 2013Explorer
Had a WDH put on at the Myrtle Beach CW on 544. We had the worst customer service and the worst ride home. Took it to our local CW that is just 8 miles down the road in Statesville (NC) to have them look at it. They had to get authorization first to do the work or something (didn't understand that part), and had trouble getting someone to answer the phone in MB. They sent a technician out to look at it and he took one look and knew what the issue was. They placed the chain on the wrong link. He readjusted it and told me to give it a try. Worked great. Then when we needed some warranty work done before the end of the year, we took it back to the Statesville store (where we bought it). They were great. They called to let me know what the issue was with the radio not working and that they got authorization to replace some drawer slides from the manufacturer. The service manager called me to tell me that they had the radio working and he went to test it himself and it stopped while he was checking it and that he ordered a new radio. He kept us up to date on every thing. And the service was done to satisfaction.
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