Forum Discussion
monkey44
Apr 12, 2013Nomad II
I've had bad service several times - twice in St Augustine and twice in Texas. Although once in Texas (different CW) I got great service in an emergency. But any time I post bad service (which outnumbers the good buy four to one) , it's gets deleted. SO, I don't post details anymore. I don't go to CW for service anymore, ever. But, this one will get deleted too, and will leave only the positive posts. That's why the rating is so high about CW service, only the positive posts stay here.
My thoughts, mostly bad service is poor staff training. Maybe that's changed since Marcus took over, but I'm unwilling to test that theory. And even if better training comes in play, takes a looooooong time to train that many. Not like 'speak' and overnight the poor training disappears - takes much longer, and needs consistency in staff learning and management oversight.
Don't know how long this post will last... but, ya know, you asked.
My thoughts, mostly bad service is poor staff training. Maybe that's changed since Marcus took over, but I'm unwilling to test that theory. And even if better training comes in play, takes a looooooong time to train that many. Not like 'speak' and overnight the poor training disappears - takes much longer, and needs consistency in staff learning and management oversight.
Don't know how long this post will last... but, ya know, you asked.
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