Camping World Service Work Question

Recently needed wty work on a 10k mile trip. Several CW's refused to service as we did not buy it there. Ask before you buy.

I don't think it makes a difference where you bought it from. CW is a network. It's like buying something at Wal-Mart in your hometown, but returning at a store 1000 miles away.

But...

My knowledge regarding CW service isn't very impressive. We bought our 5'er from a local CW. It was used, and had no warranty. The lack of warranty wasn't a deterrent for us. We received good customer service at the point of the sale, but certainly weren't expecting much else. On the other hand, we have family that bought a BRAND NEW travel trailer from the same store earlier this year. After only a few short months, the radio quit working correctly. That's not worth a 30 mile trip to CW to them. But when the power inverter failed, well, that was worth the trip for a warranty repair.

Its been close to a month since their unit was taken to CW for this work. They determined that the inverter was indeed bad, so they "filed paperwork". As of the last I heard, CW received approval from the manufacturer for the warranty repair and was waiting on parts. The radio is in the same boat, but apparently parts are back-ordered. No timeframe on when the repairs will be complete.

Now, that if there's one bit of truth in the whole story from CW about the repair process for their TT, I'd be shocked. Whether they're being completely truthful or just giving the run-around, its terrible customer service. An inverter can be replaced in a couple of hours, and radios like this are a dime a dozen. Replace the inverter now and file the paperwork later. Meanwhile, the payments and insurance on the TT haven't been halted...

Just something to consider before purchasing from CW.

CW's are company owned stores are they not? It would not make any difference if that is the case what store you bought it from.