I had a really defective Starcraft back in 2004. I asked for a face to face meeting with the owner of my selling dealer. I politely yet very firmly stated my issues and what resolution I would like to see and the time period I thought it could be accomplished. I also handed him a copy of my requests in writing. I also stated that I had no desire to resort to legal action but would if it was required.
The dealer to his credit was very effective in relaying the info to Starcraft and transported my unit back to the factory and repairs were made within 3 weeks and Starcraft extended my warranty. It ended up back at the factory a second time for more repairs and eventually everything worked out.
The bottom line is you have to get the dealer on your side. If you have a dealer that doesn't care you are in for a very rough ride.
For anyone in the Indy area, I would strongly recommend Fun Time Campers. Matt Braun the owner was like a dog on a bone to make sure we were taken care of by Starcraft. It is interesting that they also dropped the Starcraft line.
