Can you hear the motors moving the dish around inside the dome while it is trying to acquire signal? Does it make a "ticking" noise like skipping gears? And is it still under warranty? There is most likely a motor driven gear and track that moves the dish up and down and side to side inside the dome. You should be able to hear that operating when the dish is searching. when UPS delivered my dish, they bounced it around enough to derail the side to side gear from the track. King support said that was fairly common and had me open the dome and just pop the spring loaded drive gear back onto the track. Had to do that again after driving I-65 between Indianapolis and Louisville. That was one ROUGH stretch of road.