Dometic Refrigerators
We have a top of the line side by side Dometic refrigerator in our 2007 $200,000 motorhome. This unit has ALWAYS been a problem!! First it wouldn't make ice. Once that was fixed it only ran for 2-3 days then quit. It was found that the refrigerator defrost heater stops working and doesn't allow the unit to defrost. After having that part replaced it worked fine, FOR 3 OUTINGS. Back to the repair shop! Once again, the same part had to be replaced.
The error message on the display reads "Err 12 CALL". Okay, just TRY to call Dometic. Hahahaha!!!!! When you call the recorded message tells you all about the models that are being recalled and then hangs up.
So now it has been used for total of 15 days (during 4 trips) when it stopped again. We finished the last 2 weeks of a 3 week vacation without a refrigerator. We called our repair shop to order the heater unit a week before we got home. We've been home for 9 days now and we are still waiting for the part. This has caused us to miss out on a 5 day water skiing trip with friends and family.
With the inconvenience of not having a refrigerator work properly, and the hundreds of dollars worth of food that we have thrown away over the past 4 years we will NEVER buy anything from Dometic again. Their customer service is NON-EXISTENT, troubleshooting in the manual is of no help and the product is sub-standard. You would think that after making RV refrigerators for decades they could get it right.
OH and by the way; be assured that I am not just whining. I am licensed in heating, ventilation and air conditioning. I know quality products and this thing is just a piece of junk. Shame on Dometic for their products and service
The error message on the display reads "Err 12 CALL". Okay, just TRY to call Dometic. Hahahaha!!!!! When you call the recorded message tells you all about the models that are being recalled and then hangs up.
So now it has been used for total of 15 days (during 4 trips) when it stopped again. We finished the last 2 weeks of a 3 week vacation without a refrigerator. We called our repair shop to order the heater unit a week before we got home. We've been home for 9 days now and we are still waiting for the part. This has caused us to miss out on a 5 day water skiing trip with friends and family.
With the inconvenience of not having a refrigerator work properly, and the hundreds of dollars worth of food that we have thrown away over the past 4 years we will NEVER buy anything from Dometic again. Their customer service is NON-EXISTENT, troubleshooting in the manual is of no help and the product is sub-standard. You would think that after making RV refrigerators for decades they could get it right.
OH and by the way; be assured that I am not just whining. I am licensed in heating, ventilation and air conditioning. I know quality products and this thing is just a piece of junk. Shame on Dometic for their products and service
