Possibility #3: You aren't getting the plug fully seated, so the latch/cover can't engage.
Sometimes it can feel like the plug is fully inserted and the latch is engaged, and everything works. Except, it isn't.
If you weren't aware that the door is a latch, and that would be the first thing to check, it's very possible that you could be coming up short on the plug-in because it feels like the plug is fully seated.
I only hold the latch door up to get the plug started. After that I let it push down on the plug. When the plug is fully seated, the latch door will make a little "pop" as the latch engages the notch on the plug.