Amazing that these dealers sell and set up lots of these hitches. But from my experience and others, based on reading these boards, they rarely get them set up properly.
I think the dealers set them all up with the same settings and then throw them on your vehicle.
After people own them a while and wonder why they are having trouble with the feel, they finally realize that the hitch is not set up properly.
Do not rely on the dealer set up.
Follow the instructions that are pinned to the top of this forum. If you find out yours was set up properly, you were fortunate to have had a good dealer or you were just plain lucky.