Equalizer hitch failure

Just wanted to update this. Camping World and Progress Manufacturing replaced my entire hitch today for free. Todd with Progress Mfg. Is making a very sincere effort to find out exactly what the problem was so he can make sure this does not happen again. Camping world wants to inspect my entire setup again to make sure nothing was done wrong on their part. I must say, both parties are going the extra mile on this rather than just replace the parts and say good luck.

Thanks everyone for your comments and opinions!