Equalizer hitch failure
This was our second trip with our new Zinger 27RL and the new equalizer hitch that we purchased when we picked up the trailer. The first trip was about 20 miles each way to overnight at a local RV pa...
Forum Discussion
Responsible companies do exactly what they are doing. This especially applies to Progress. The very last thing they need is for their hitches to randomly do what your's did. I sure they want to get their hands on that hitch as soon as possible. Their tech people need to study that thing. Ultimately I suspect they want to study the metal to make sure it didn't have a hidden defect. They would want to make sure it did not come from a batch of steel that was bad, in which case they would need to recall them.
Like wise, CW. CW needs to make sure they didn't make a mistake, either from selling to light a hitch, or set it up incorrectly, neither of which is good for repeat business.
I'm glad both are reacting with such speed. Speaks well. Would keep my confidence up. If either were dragging their feet, it would destroy my confidence.
Like wise, CW. CW needs to make sure they didn't make a mistake, either from selling to light a hitch, or set it up incorrectly, neither of which is good for repeat business.
I'm glad both are reacting with such speed. Speaks well. Would keep my confidence up. If either were dragging their feet, it would destroy my confidence.
3PuttNut wrote:
Just wanted to update this. Camping World and Progress Manufacturing replaced my entire hitch today for free. Todd with Progress Mfg. Is making a very sincere effort to find out exactly what the problem was so he can make sure this does not happen again. Camping world wants to inspect my entire setup again to make sure nothing was done wrong on their part. I must say, both parties are going the extra mile on this rather than just replace the parts and say good luck.
Thanks everyone for your comments and opinions!
