Yep, it appears that they are stuck in the 70s as no one really has entered the market making a better unit to change the game.
The playbook is there. Quality is free if you will change from thinking on the back side (quality control) to quality assurance (building quality into the product is it is built).
I just got into it with my dealer this past week. My wet storage box with the slide controller was the issue. FR said to silicone it and vent it. They opted to silicone it call it fixed. This, of course, made it worse as they didn't stop the leak but they did good enough to almost eliminate the vent.
They said that they followed FR's instructions. The whole thing made me furious as the leak was the issue and needed to be fixed.
Perfect example of not understanding that fixing the root cause reduces their overtime by reducing repeat trips for the same problem, improves their reputation and makes their customer happy.
