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West_Beachhouse's avatar
West_Beachhouse
Explorer
Jun 26, 2013

Feeling I made a pricey mistake

I thought I would share my experiences from today. We purchased a new TT and took ownership on 5/20/13. Upon arriving home (160 mile one way trip) the galley mini blind had fallen down. Maiden voyage was two weeks ago and post 5 nights and 850 miles several issues were identified including the rear window day/night shade and valance/cornice had fallen down, rear third break LED light not working properly. We dropped the TT off at the dealer with the list of warranty issues (mostly minor). I contacted the dealer for an update and did not receive and update. Today I contacted the manufacturer, who contacted the dealer on our behalf.
Interestingly we received several emails from the dealer, one such email trail to the manufacturer revealed we were labeled by the service manager at the dealer as "special needs folks."
I feel I made a poor choice in selecting the dealer. Unfortunately, there were only two dealers in our state selling the manufacturer we had selected.
I could have purchased a lessor unit 30 miles away. There is a lot to be said about a dealer's reputation.
Just sharing.
Seeking Advice
  • pitch's avatar
    pitch
    Explorer II
    Jun 26, 2013
    Chris Bryant, You can think that "special needs customer" means whatever, but everyone reading this post except for the intentionaly obtuse,knows the dealer meant Pain in the Azz customer
  • beemerphile1's avatar
    beemerphile1
    Explorer
    Jun 26, 2013
    pitch wrote:
    Chris Bryant, You can think that "special needs customer" means whatever, but everyone reading this post except for the intentionaly obtuse,knows the dealer meant Pain in the Azz customer


    I don't know any such thing. You and others are making assumptions. I wasn't there, didn't read the email, and only read an extremely vague complaint by the OP. I have no idea what "special needs" meant, nor does anyone else on here.
  • Francesca_Knowl's avatar
    Francesca_Knowl
    Explorer
    Jun 26, 2013
    YC 1 wrote:


    You are a new home owner built on an eartquake.

    :B:B:B...
    "Home built on an earthquake"! This is my new "favorite thing EVER"- such a perfect description of what owning an RV means.

    May I use this, YC 1- pretending of course that I came up with it on my own?:W
  • peaches_cream's avatar
    peaches_cream
    Explorer
    Jun 26, 2013
    A "special needs customer" could be a customer that purchased a new RV, lives a distance away, and we will see that they feel "special" when they need service. We will go out of our way to see that their needs are taken care of. I think they destroyed that possibility when they posted on here instead of questioning the dealer. The dealer can probably care less now if they come to them or not.
  • YC_1's avatar
    YC_1
    Nomad
    Jun 26, 2013
    Francesca Knowles wrote:
    YC 1 wrote:


    You are a new home owner built on an eartquake.

    :B:B:B...
    "Home built on an earthquake"! This is my new "favorite thing EVER"- such a perfect description of what owning an RV means.

    May I use this, YC 1- pretending of course that I came up with it on my own?:W


    Since my memory is bad you can use it anytime and make claim to it. Since we are native Kalifornians we are use to the RV's rocking.
  • YC_1's avatar
    YC_1
    Nomad
    Jun 26, 2013
    Being in the Service Business for so many years I taught our people that "we fix people", not necessarily their radios. TLC. Think like a customer. Make sure the customer is always warm and fuzzy. I used to get the response from some cronies such as "why are we putting this customer before the one that came in yesterday". Knowing that the one that came in yesterday said "I will be back in a week" for example would allow me to juggle priorities and indeed help and satisfy a "special needs customer". I threatened to fire one of my employees for trying to text me or e-mail me because you cannot read the emotion or intent with typing. That employee wanted to hide behind the keyboard.

    So, I agree with Chris Bryant. We really do not and cannot read into the e-mail.
  • paulsang's avatar
    paulsang
    Explorer
    Jun 26, 2013
    Francesca Knowles wrote:
    It's not clear to me what exactly you're upset about- has the rig been in the shop beyond the timeframe the dealer gave for the repairs?

    And what does "special needs folks" mean? Had you asked for some service they don't ordinarily provide???


    Special needs folk in the service industry is their way of saying 'pain in the A$$'

    But it is commonly the people that expect service and call poor service out that are branded so. I myself expect to be treated well when I am trying to give my money to you.
  • Francesca_Knowl's avatar
    Francesca_Knowl
    Explorer
    Jun 26, 2013
    coolestdude wrote:
    Tell us what dealer it is and what kind of TT is it?

    Dunno about the dealer, but according to this thread posted two days ago by the O.P., the trailer is a 2013 "Wind River".

    Funny thing is at the time of that post the trailer appeared to be in the O.P.'s hands since he/she seems to have taken it to an auto mechanic. No mention of the miniblinds/no feedback etc...????

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