Ford SD trailer hitch problem
Recently I noticed my trailer hitch has had a problem. A "klunk" when accelerating. A close inspection revealed that the hole for the tow bar retaining pin has elongated causing excess slack, therefore the "klunk". I took it to ford and have been given multiple excuses all of which lead to it being not covered under warranty. Excuses such as the hitch is an accessory and not covered, exceeding rated weight, wrong pin, the adapter insert, and now the best one " OUTSIDE FORCES". After several weeks of correspondence with ford customer service they have finally accepted that the weight is well within spec, the pin and adaptor are ford supplied and therefore not the issue. I had to take my rig to a CAT scale and send them the weight slip before they'd give in on weight but NOW it's outside forces. I haven't figured how to handle that one. This is on a 12 month old truck. I do to a lot and was still in original warranty until just 2 wks ago. This all began back in September.
Beware when dealing with FORD for warranty matters. If they can't explain it they will blame " Outside Forces" and deny you warranty if they can.
I'm not going away that easy. Retirement gives me nothing but time ( in between travel, that is) to play their game.
ThanX for letting me vent. I feel better already.
Roger from NJ
Beware when dealing with FORD for warranty matters. If they can't explain it they will blame " Outside Forces" and deny you warranty if they can.
I'm not going away that easy. Retirement gives me nothing but time ( in between travel, that is) to play their game.
ThanX for letting me vent. I feel better already.
Roger from NJ
