Frustrating BZB Products experience

toolman1 wrote:
So, It's New Year's weekend and my wife and I are returning from a week at the lake. I had replaced all the coach batteries and chassis battery, before leaving, and for whatever reason the Power Gear jacks were inoperative. I had read on-line that this model of levelers were having problems and ordered a new replacement kit from BZB in Kingman AZ. On our return trip I had a medical emergency and clipped the right rearview mirror as well as the forward awning arm, breaking them both off. I was hospitalized for 3 days, and limped home after making some emergency repairs. 6 or 7 weeks later Velvac Mirrors and an RV salvage yard supplied me with the replacement parts. While waiting for those parts I shopped various RV dealers regarding installing the Power Gear kit. I took the coach to the selected dealer and they didn't get to it for 9 weeks. The problem wasn't the jack system but rather the power supply wire had been overlooked when replacing the batteries.
Now, the issue. This Power Gear harness and touchpad is still in the box it was shipped in. All components are still sealed in the factory plastic bags, and the touchpad in it's original box. BZB offers a 60 day return policy, cut and dried.
Yes it's been 5 month's since being purchased, however I feel the extenuating circumstances warrant some consideration to return it.
Am I wrong here? It wasn't my fault that the mirror, awning arm, and service department took so long.
What are your thoughts guys?

Well I'll be hog tied. It's great to see you here Gary. How long has it been? Hopefully your health is improving and you're doing well.

Sorry for all the hate here, but I'm not surprised.

I think the ugly truth behind most sixty-day policies is that 60 days are how long you have to dispute a charge with your bank. After that, we can all go pound sand.

I've made more than one costly mistake with parts and accessories for our various RVs by ordering the wrong thing or whatever. Most of the time it's been with heavy things that would cost a fortune to try to return, so I end up selling them on Craigslist. Luckily we live in a thriving megalopolis and don't have too much trouble reselling stuff like this, especially when the market for RV accessories is so red hot. In my case, I've come pretty close to breaking even when I factor in what it would have cost me to ship some of this stuff back to the vendors.

Again, it's great to see you around.

And to everyone else, Gary the Toolman is one of the nicest guys on the planet, so cut him some slack.

Good luck to you Gary. Be well, old friend.