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RGar974417's avatar
RGar974417
Explorer
Sep 17, 2014

Frustration with CW

We sold our old trailer in early June and immediately put money down and ordered a new Keystone Cougar trailer from Camping World in Harrisburg,Pa.We told our sales rep that we had a friend coming in September from Arizona to have a memorial service for his wife who died in June. We always told him they could stay in our trailer if they ever came back to Pa,but we sold our old one right before his wife died.We were told by our sales rep we should have the trailer by the end of August.A few weeks later we were told that the off line date was September 5th but they were trying to switch the date so we could still have it by the end of August.End of August comes and I e-mail sales rep and he says it looks like it isn't gonna be here.Off line date is still September 5th.So I e-mail him after September 5th and he says it's done and it's labeled a " hot ship". Well now it's 12 days after the off line date and still no word on the trailer other than it's on a truck some where.It only takes 12 hours to get from Indiana to Pa so I don't understand how a so called " hot ship" isn't here by now.When the sales man told me it wouldn't be here by the end of August,I posted in the "Ask Marcus" forum thinking I might get a little help but nothing. My friend and his dog have been living in our basement for the past 2 weeks and will be leaving on Monday.If we were told we wouldn't have the trailer until October that would be one thing.But being told it will be here by end of August and then the "hot ship" and still no trailer leaves us very frustrated.
Seeking Advice

48 Replies

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  • Bumpyroad's avatar
    Bumpyroad
    Explorer
    Sep 17, 2014
    JJBIRISH wrote:
    Have you contacted Keystone??? That’s who I would have called when the original date couldn’t be met…

    If its done it might be sitting on a transporters lot somewhere…

    Missing delivery dates isn’t uncommon in the industry, often by much more than you are experiencing so far… generally the dealer doesn’t have any control over the manufacturing process and times promised… yes its frustrating but you’re dealing with an industry that places CS somewhere near the bottom of the priority list… still I prefer to deal with the headaches of ordering and get what I want, than to buy off the lot…


    x2
    bumpy
  • kcmoedoe's avatar
    kcmoedoe
    Explorer
    Sep 17, 2014
    fireman41 wrote:
    I don't get it. They can build these trailers in hours and build dozens ever day. So why does it take weeks to get one?

    Of corse I have never special order anything either.
    Because they actually don't build them in a couple of hours. There are many orders in front of this guy and this guy is not the Queen of England. They are not going to tell everyone else tough luck, we have to stop work on all the other rigs and build one for this special guy. Completion and delivery of any unit is dependent on many factors. All the components have to be at the factory at the appointed time. There can be no problems at the factory, the workers can't be calling in sick. There has to be a driver available to deliver the rig when it is finished. No one person, no one company has total control over when a rig will be finished. I really don't see how Camping World is culpable in this situation. They are only relaying the best information they have available to them at the time.
  • missourijan's avatar
    missourijan
    Explorer
    Sep 17, 2014
    first mistake was dealing with Camping World. So many complaints from so many people.
  • fireman41's avatar
    fireman41
    Explorer
    Sep 17, 2014
    I don't get it. They can build these trailers in hours and build dozens ever day. So why does it take weeks to get one?

    Of corse I have never special order anything either.
  • darsben's avatar
    darsben
    Explorer II
    Sep 17, 2014
    Cancel the order and shop elsewhere and MAYBE for a different brand.
    The dealer counts on you falling in love with the unit so you will not cancel.
    Demand your money back or a price reduction for your troubles
  • JJBIRISH's avatar
    JJBIRISH
    Explorer
    Sep 17, 2014
    Have you contacted Keystone??? That’s who I would have called when the original date couldn’t be met…

    If its done it might be sitting on a transporters lot somewhere…

    Missing delivery dates isn’t uncommon in the industry, often by much more than you are experiencing so far… generally the dealer doesn’t have any control over the manufacturing process and times promised… yes its frustrating but you’re dealing with an industry that places CS somewhere near the bottom of the priority list… still I prefer to deal with the headaches of ordering and get what I want, than to buy off the lot…
  • coolbreeze01's avatar
    coolbreeze01
    Explorer
    Sep 17, 2014
    You have more patience than me. I would already have a new trailer from somewhere else. Good luck.
  • NYCgrrl's avatar
    NYCgrrl
    Explorer
    Sep 17, 2014
    Good point to bring up: timely delivery. I wonder if a clause can be inserted into the sales contract stipulating a financial penalty to the seller if delivery in not made on time? I do much the same to general contractors when they do work. Hearing your tale I'll definitely look into it ahead of time:(.

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