Forum Discussion
noplace2
Apr 21, 2014Explorer
First the disclaimer. Other than as a customer, I have no affiliation with this company.
We are fulltime, movin' around RV'ers for 13 years. A 12V compressor capable of dealing efficiently with 80lb tires, while not essential, has proven useful on many occasions, more specifically the top-offs engendered by changes in altitude and temperature.
9 years ago, we purchased a Master Flow unit that served us well for 3 years until I dropped it off the side of our truck and the intake housing cracked in half. I wrote the company asking about a replacement part. (It would have been a 10 minute switch-out..tops) I explained what had happened and in no way suggested that it was anyone's fault save my own. 4 days later a brand new complete compressor was delivered, no questions asked. We're still using it and kept the old one for parts (which we've never had to use).
THAT, folks, is customer service! I offered to pay for the replacement part. Their response was: "If you have the chance, tell others about us". I have had that opportunity and just now did it again.
We are fulltime, movin' around RV'ers for 13 years. A 12V compressor capable of dealing efficiently with 80lb tires, while not essential, has proven useful on many occasions, more specifically the top-offs engendered by changes in altitude and temperature.
9 years ago, we purchased a Master Flow unit that served us well for 3 years until I dropped it off the side of our truck and the intake housing cracked in half. I wrote the company asking about a replacement part. (It would have been a 10 minute switch-out..tops) I explained what had happened and in no way suggested that it was anyone's fault save my own. 4 days later a brand new complete compressor was delivered, no questions asked. We're still using it and kept the old one for parts (which we've never had to use).
THAT, folks, is customer service! I offered to pay for the replacement part. Their response was: "If you have the chance, tell others about us". I have had that opportunity and just now did it again.
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