General RV Wixom, mi

WTP-GC wrote:
When complaining about service work being done at dealerships, make sure that you understand the backlog they do or don't have. Its not reasonable to complain that your rig didn't get fixed in 2-3 days when their lot is slammed full of other customers rigs too.

FWIW, our most local General RV center has a good track record of 1-2 day turnarounds on most units.

Nobody mentioned asking for 2-3 days service turnaround. My post was about the shell game they're playing just trying to get in for a service appointment. No need for 3 layers of people to get to a service appointment.

The back log they do or don't have is created by them and is their problem. After sale service is a critical element "of the sale". As a matter of fact they brag about their all new service center and numerous bays to get you in and out quickly. They're filled with new rigs arriving being prepped and sold. But when you try to utilize their service department it's a **** shoot. It's out right lying. If people knew what problems were waiting for them after the sale it might make them think twice.

My experience particularly with General RV in Wixom Mi., your "appointment" for service ( if you're lucky to get one) means drop it off. If you're lucky they'll look at the problem for diagnoses with 7-10 days. Then needing to order the parts as they usually never have them. It's all down hill from there. I've had numerous times had it turn into a month or more game. They never call back as to status, and you can't easily get to talk to anyone. I've had to drive back there and walk in to get answers.

I know many people in my area who have the same problem with them. They're despised by many of their customers by the after the sale service they don't provide.

Buyers beware!