General RV Wixom, mi
What ever happened to your customer service? Appreciation to those who've supported you over the years. You've grown tremendously over the last 10 years. Buildt a brand new building with added service bays. Your salespeople brag about how the last two years have been banner ones. You can't keep inventory on the lots.
But your loyalty isn't there anymore. You don't care about your prior customers anymore. Just the new stuff flying off the lot. It all get's preference over service work requests. For one day I tried to get in touch with your service dept. Your receptionist put me through. Nobody ever picked up, just went into a voice mail. Nobody called back to help. I tried again the next day. Someone finally answered. She took all my info, finally I thought we'd get this taken care of before my extended service contract runs out soon. You know, that one you told me was so valuable. Well too good to be true. Your young lady told me a service writer would be calling me soon to setup as they're real busy. That was 2 days ago.
Well, never mind. I just went on Amazon and purchased all the parts that might fix my problem. I'll do it myself. No thanks to you. I will be certain if I ever consider buying another motorhome, it won't be from you. Even though I realize all dealers are the same.
Just curious what your going to do when the next down turn in the economy happens and sales drop. You have a lot of bays to fill, and a lot of customers have left you behind.
Good by General RV. I felt like a cheap date.
But your loyalty isn't there anymore. You don't care about your prior customers anymore. Just the new stuff flying off the lot. It all get's preference over service work requests. For one day I tried to get in touch with your service dept. Your receptionist put me through. Nobody ever picked up, just went into a voice mail. Nobody called back to help. I tried again the next day. Someone finally answered. She took all my info, finally I thought we'd get this taken care of before my extended service contract runs out soon. You know, that one you told me was so valuable. Well too good to be true. Your young lady told me a service writer would be calling me soon to setup as they're real busy. That was 2 days ago.
Well, never mind. I just went on Amazon and purchased all the parts that might fix my problem. I'll do it myself. No thanks to you. I will be certain if I ever consider buying another motorhome, it won't be from you. Even though I realize all dealers are the same.
Just curious what your going to do when the next down turn in the economy happens and sales drop. You have a lot of bays to fill, and a lot of customers have left you behind.
Good by General RV. I felt like a cheap date.
