Good and Bad about Blue Ox Sway Pro

Following up on this - I have not received a response to two emails back to them. Site claims email reply within 3 hours which was the case when I got the canned response the first time. When I got more specific they have ignored me so far. I then placed two phone calls, 3 days apart (Mon and Wed). Both times the rep could not answer any of the specific questions that were brought up earlier. Both times the rep told me an engineer would be happy to call me back to explain how their sway control works vs. any other manufacturer with head tilt, angles of deflection needed between TV/TT, etc.

Still waiting on that call...