My friend who is currently camped next to us walked outside this morning and discovered he had a flat tire on his fifth wheel. He called Good Sam ERS and within an hour a road service arrived at his campsite. It didn’t take long for the service to take off the flat and put on his spare tire. The surprise was when my friend was presented a bill for $95 for a LABOR charge. The road service tech explained that Good Sam pays for the service call and the mileage to drive to the site but not the labor to fix the flat.My friend called Good Sam ERS to complain and was told that in most cases, BUT NOT ALL, they cover the labor. This is good to know. If I ever have a flat tire my first question will be whether or not there will be a labor charge I will have to pay.I looked on the Good Sam ERS website and didn’t see any information that I might have to pay a labor charge when service is provided.

Did your friend ask Good Sam what were the cases that they didn't cover the labor charge? If so, what are the cases?

I see in my lit that they change tires. Not repair. Did the guy fix the flat? doesn't sound like it. There should be no charge. I really think the guy just lined his pockets. A worker or the owner? If worker, complain toe the boss.

Thank you for the post Oakman. We apologize for the experience your friend had. Please send a me a privte message with their contact information and I'll reach out to them.Thank you,Zach

aruba5er wrote:I see in my lit that they change tires. Not repair. Did the guy fix the flat? doesn't sound like it. There should be no charge. I really think the guy just lined his pockets. A worker or the owner? If worker, complain toe the boss.Yes, all he did was change the tire. It was a worker but my friend also got the boss involved. I think this particular road service has done this more than once to other RVers judging from a conversion with the worker.I think it's a case of the road service company increasing their profits by taking advantage of people.

No wonder they showed up so fast. They didn't want anyone else to shear the sheep. One more reason to shop around.

Good Sam ERS Surprise | Good Sam Community

Charlie_D_
Explorer
Oct 15, 2016
bukhrn wrote:
$95 to fix a flat !!!!! :E Outrageous.
A tubeless tire should have just been plugged & re-inflated, 20 min tops. Unless it was other than a simple puncture.
Should have just taken the tire to a local gas station, around here, they'll fix a tire for $10, (which is also too much) but, times have changed.
If GS paid to change the tire with the spare, did they in fact repair the original tire & put it back on?

Around here plugging a tire is no longer done and documentation to that effect is hanging on all the walls. There are also pictures of acceptable damage that will be repaired. All require a dismount and a plug installed from the inside and then a patch over that repair.

Regardless, that tire is not repairable because of its location even if there is no belt desperation or other damage.
ReneeG
Explorer
Oct 17, 2016
csamayfield55 wrote:
seaeagle2 wrote:
Here in the Northwest, if you take a tire into Les Schwab, they usually fix a flat for FREE, (we've bought a lot of tires from them over the years)

If your tires are from them they will fix it free. If you know the guys in the shop they will sometimes cut you a deal.

The thing about Schwabs is you PAY for that service!! They are one of the most expensive tire shops around but I still get almost all my tires from them just for the piece of mind traveling in the weest

Chris

Agree on Les Schwab. We purchased our FW tires from them and every spring we take our FW over, have them inspect them before the year's travel.
Bmach
Explorer II
Oct 18, 2016
I would not have payed the charge. Call GS and ask about while the guy is there waiting. Then let him call the police if he wants. He was scamming you and he won. I would bet he would have left while you were on the phone. Losing money standing around waiting. But there is no way I would have paid.
Oakman
Explorer
Oct 19, 2016
UPDATE: My friend called me today to tell me the outcome and he was literally ecstatic. Good Sam has come through and went above and beyond expectations to make this right. I knew there wasn’t supposed to be a charge for changing a tire. Thank you Zack for your assistance in this matter. You da Man!!

I've been a member of the Good Sam ERS for 12 years and I always recommend their ERS service to other RVers. I will continue to do so.
ReneeG
Explorer
Oct 20, 2016
Thanks for the update Oakman! We have ERS Platinum and have had good service as well.
Walaby
Explorer II
Oct 20, 2016
Nice to see the update. Too many times folks state an issue, and never come back to advise what the resolution was. Glad to see they stepped up and resolved it. Hope they removed the offending company from their list of vendors.

Mike
Dtank
Explorer
Oct 29, 2016
csamayfield55 wrote:
seaeagle2 wrote:
Here in the Northwest, if you take a tire into Les Schwab, they usually fix a flat for FREE, (we've bought a lot of tires from them over the years)

If your tires are from them they will fix it free. If you know the guys in the shop they will sometimes cut you a deal.

The thing about Schwabs is you PAY for that service!! They are one of the most expensive tire shops around but I still get almost all my tires from them just for the piece of mind traveling in the weest

Chris

Which piece of (your) mind is that?

Does it work traveling in the eest also?

:B
Kit_Carson
Explorer
Oct 29, 2016
Here locally Gateway Tire Co. Will fix a flat free no matter where the tire was purchased.
colliehauler
Explorer III
Oct 29, 2016
Thanks for the update. I have had ERS platinum for 15 year's and have only had to use it once, thankfully.

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