My friend who is currently camped next to us walked outside this morning and discovered he had a flat tire on his fifth wheel. He called Good Sam ERS and within an hour a road service arrived at his campsite. It didn’t take long for the service to take off the flat and put on his spare tire. The surprise was when my friend was presented a bill for $95 for a LABOR charge. The road service tech explained that Good Sam pays for the service call and the mileage to drive to the site but not the labor to fix the flat.My friend called Good Sam ERS to complain and was told that in most cases, BUT NOT ALL, they cover the labor. This is good to know. If I ever have a flat tire my first question will be whether or not there will be a labor charge I will have to pay.I looked on the Good Sam ERS website and didn’t see any information that I might have to pay a labor charge when service is provided.

Did your friend ask Good Sam what were the cases that they didn't cover the labor charge? If so, what are the cases?

I see in my lit that they change tires. Not repair. Did the guy fix the flat? doesn't sound like it. There should be no charge. I really think the guy just lined his pockets. A worker or the owner? If worker, complain toe the boss.

Thank you for the post Oakman. We apologize for the experience your friend had. Please send a me a privte message with their contact information and I'll reach out to them.Thank you,Zach

aruba5er wrote:I see in my lit that they change tires. Not repair. Did the guy fix the flat? doesn't sound like it. There should be no charge. I really think the guy just lined his pockets. A worker or the owner? If worker, complain toe the boss.Yes, all he did was change the tire. It was a worker but my friend also got the boss involved. I think this particular road service has done this more than once to other RVers judging from a conversion with the worker.I think it's a case of the road service company increasing their profits by taking advantage of people.

No wonder they showed up so fast. They didn't want anyone else to shear the sheep. One more reason to shop around.

Good Sam ERS Surprise | Good Sam Community

bukhrn
Explorer III
Oct 14, 2016
$95 to fix a flat !!!!! :E Outrageous.
A tubeless tire should have just been plugged & re-inflated, 20 min tops. Unless it was other than a simple puncture.
Should have just taken the tire to a local gas station, around here, they'll fix a tire for $10, (which is also too much) but, times have changed.
If GS paid to change the tire with the spare, did they in fact repair the original tire & put it back on?
TNRIVERSIDE
Explorer
Oct 14, 2016
I can't believe that it will not cover changing a tire. Makes me question if I have made a mistake purchasing this. Makes the other service companies look good.
jamway
Explorer
Oct 14, 2016
I have had several tires changed on the side of the road and never had to pay except when we were in a National park. I then got my money from Good Sam.
ReneeG
Explorer
Oct 14, 2016
Interesting. We had a flat, called GRS, they got there within the hour, changed it by placing the spare on, no charge.
bgum
Explorer
Oct 14, 2016
No wonder they showed up so fast. They didn't want anyone else to shear the sheep. One more reason to shop around.
Oakman
Explorer
Oct 14, 2016
aruba5er wrote:
I see in my lit that they change tires. Not repair. Did the guy fix the flat? doesn't sound like it. There should be no charge. I really think the guy just lined his pockets. A worker or the owner? If worker, complain toe the boss.

Yes, all he did was change the tire. It was a worker but my friend also got the boss involved. I think this particular road service has done this more than once to other RVers judging from a conversion with the worker.

I think it's a case of the road service company increasing their profits by taking advantage of people.
GSRoadsideAssis
Explorer
Oct 14, 2016
Thank you for the post Oakman. We apologize for the experience your friend had. Please send a me a privte message with their contact information and I'll reach out to them.

Thank you,

Zach
aruba5er
Explorer
Oct 14, 2016
I see in my lit that they change tires. Not repair. Did the guy fix the flat? doesn't sound like it. There should be no charge. I really think the guy just lined his pockets. A worker or the owner? If worker, complain toe the boss.
tenbear
Explorer
Oct 14, 2016
Did your friend ask Good Sam what were the cases that they didn't cover the labor charge? If so, what are the cases?

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