Forum Discussion
PawPaw_n_Gram
Mar 18, 2016Explorer
The most important thing about Roadside Assistance for an RV is to never get the basic level of the roadside assistance program.
Always go for the Platinum or highest level of service. It cost a bit more, but
1) the cost difference between plans is minimal - choose one which the customer service folks seem most competent (someone mentioned not being able to get information from an overseas call center - that's a strong NO WAY for me.)
2) all the RA companies will almost certainly use the same service providers. i.e. the actual tow truck and person who show up to your rig will be the same no matter which company/ plan you have. They contract with the multiple RA companies. In some remote locations there is only one choice.
3) if you travel to remote campgrounds, remote highways away from big cities, you NEED the highest level of service possible. A 50 mile tow limit doesn't help you when the nearest provider on I-10 is 90 miles away.
4) where you are when you need assistance and the date/ time you need such assistance is more important in relation to response time than the company you have.
If you are sitting at Big Bend National Park with the nearest tow company 130 miles - they aren't going to get to you fast.
If you are sitting on I-95 near Washington D.C. on a holiday weekend, the demand for assistance means you likely won't see a tow truck for a couple hours or more.
If you are on I-40 in the middle of an empty stretch of Tennessee at 2 am - the tow truck likely won't be there for two or three hours.
Always go for the Platinum or highest level of service. It cost a bit more, but
1) the cost difference between plans is minimal - choose one which the customer service folks seem most competent (someone mentioned not being able to get information from an overseas call center - that's a strong NO WAY for me.)
2) all the RA companies will almost certainly use the same service providers. i.e. the actual tow truck and person who show up to your rig will be the same no matter which company/ plan you have. They contract with the multiple RA companies. In some remote locations there is only one choice.
3) if you travel to remote campgrounds, remote highways away from big cities, you NEED the highest level of service possible. A 50 mile tow limit doesn't help you when the nearest provider on I-10 is 90 miles away.
4) where you are when you need assistance and the date/ time you need such assistance is more important in relation to response time than the company you have.
If you are sitting at Big Bend National Park with the nearest tow company 130 miles - they aren't going to get to you fast.
If you are sitting on I-95 near Washington D.C. on a holiday weekend, the demand for assistance means you likely won't see a tow truck for a couple hours or more.
If you are on I-40 in the middle of an empty stretch of Tennessee at 2 am - the tow truck likely won't be there for two or three hours.
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