Help, Ford Explore battery dies when flat towing

It indeed could be difficult. I've read 2 vehicle threads (Honda and GMC?) where the vehicle could not be towed contrary to the manual. Both owners were offered signifcant compensation/replacement after extended persistence by the owner. They were under warranty which helped them make their case.

If you bought from a dealer then be persistent with their help. Remind them that you can read the manual as well as them and that is not answering the issues.