I need advice on my totalled yet still beautiful baby.

I cannot name names or point fingers or yell, holler, and throw words about. I'm just heartbroken and came here looking for advice, people that may have had similar issues. When this is over I will divulge those kind of things. Right now I am still waiting to talk to a different dept of the insurance, but she hasn't called me back. So, hopefully this will all go ok, and maybe someone can learn from my horrendous mess. This sure ain't fun, that's for sure!