On out 3rd one now, and have loved using them all. The first 2 were Emerson brand.1st one was cheap, and the second one was bought with the idea of replacement parts for the first one when the second one broke (as the plastic tray broke on the first one). The compressor went out in the second one, and the plastic tray was just enough bigger to cause too much drag. Eventually we got a third one. Hoping it lasts more than the 1 year the others did.
I like ice in my tea. I usually leave the ice in the tray, and let it make more when I remove some. There is always enough for 2 drinks, and it makes more. I rarely remove the ice, as I have discovered that you get bigger cubes after some of the ice has melted back into the water, and pre-cooled the water. Thus the first ice cubes are very small.