I'm a retired salesman
I really enjoy this forum and have found quite a bit of valuable information... and appreciate everyone sharing their knowledge and experience. But I have never seen so many disparaging comments st...
Forum Discussion
I believe that sales people do not know their product. I feel that the consumer NEEDS to be educated to some extent on the product that they wish to purchase... ESPECIALLY if it is a high dollar item.
To me, an answer like that tells me either one of two things: The person did not hear or understand my question, OR he does not know the difference in specifications and is trying to snow the buyer. This person even got a little defensive when I mentioned that I was referring to payload specifications, not towing/ combined ratings. He made a snide comment back by saying that "you can't have it all, in order to get one, you have to give up another."
My advice to salespeople: Never insult your customer's intelligence.
A buyer NEEDS to know and educate himself before making a purchase!
I opted to not politely correct the misinformation and just walked out.
sidney wrote:The above quote rings so true. I was at a few dealers in the past couple of weeks looking at trucks. In one instance I asked about carrying capacity for a TC application . The salesman did not know so he asked the next person higher in the chain-of-command. I told him that I was looking for something with a "payload" rating in the 3,500# range. The man behind the desk said, "Don't worry- those are rated for 25,000#."
If I've done my homework and understand what I'm purchasing I'm confident I could determine if I'm being bamboozled by asking the pertinent questions.
To me, an answer like that tells me either one of two things: The person did not hear or understand my question, OR he does not know the difference in specifications and is trying to snow the buyer. This person even got a little defensive when I mentioned that I was referring to payload specifications, not towing/ combined ratings. He made a snide comment back by saying that "you can't have it all, in order to get one, you have to give up another."
My advice to salespeople: Never insult your customer's intelligence.
A buyer NEEDS to know and educate himself before making a purchase!
sidney wrote:I went to another dealer, again with my main criteria being that of a truck which could carry my camper. The salesman kept trying to steer me towards a 2500 series truck (I asked to look at the 3500's.) He told me that all I have to do is add air bags and it will work. When I asked about this particular truck that had tires whose Load Index was not as high as other ones, he reiterated that the air bag will take care of that.
If you find a salesperson ... misrepresenting a product or service you have every right to diplomatically correct their actions and not tolerate their behavior.
I opted to not politely correct the misinformation and just walked out.
