"You join this forum on June 11th to complain about your Cougar HC 321RES?????
Well we were very happy with our 2014 321RES unit. Loved it. Quality was much better than our traded in 2007 Jayco Eagle. All the features worked (remotes etc...) and the slide cable mechanism was much better than the rack & pinion type we had with Jayco.
To each their own.
Lets not forget Keystone is the largest RV manufacturer in America for a good reason.
Happy trails,,. "
Bill, with all due respect, I bet you'd be singing a different tune if you were in this man's shoes. Problems will pop up. It's service after the sale that is ultimately telling. Lucky you. You seem to have had very good luck with your unit, brand new as it is. Remember, people are generally caught up in the euphoria of their new toy, as you seem to be, but it's what happens years down the road that really determines the true quality of the product. Count your blessings. Some have not been as fortunate.