Forum Discussion
Water-Bug
May 03, 2013Explorer II
Did the service rep speak clear English. I've found that American service reps are usually reasonable. When companies subcontract foriegn service reps, the reps work from a written script and have very little leighway in their response or actions. At&t's unions have been bargaining to have the service rep positions returned to the US, but it's taken years for existing contracts with foriegn companies to expire.
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