Kudos to ATT gophone Customer Service
I have a go phone as a second emergency phone just for the RV. I put $25.00 into every 3 months and I have the insurance of a second phone for an emergency on the road. It never has more than the m...
Forum Discussion
Water-Bug wrote:
Did the service rep speak clear English. I've found that American service reps are usually reasonable. When companies subcontract foriegn service reps, the reps work from a written script and have very little leighway in their response or actions. At&t's unions have been bargaining to have the service rep positions returned to the US, but it's taken years for existing contracts with foriegn companies to expire.
:B
When I hear the first word out of their mouth and it is not American I ask for an English speaking rep. because I can not understand them.
They talk and you say 'sorry I don't understand you', and keep repeating it.
They give you a few written comments from their Q cards why they can't transfer you, but if you keep repeating that you can not understand them.....they will transfer you back to the states. So far it has worked every time for me.
Kinda like reverse of when a spanish speaking customer nowadays HAS to be provided with a spanish speaking customer service rep. My aclu needs are an English speaking rep! :C
