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T_bone1's avatar
T_bone1
Explorer II
Dec 05, 2013

Kudos to Brake Buddy

Kudos to BRAKE BUDDY, mine got to where it would not stay hooked on to the brake pedal. I called BB and talked to Gary O'Neal and he said I need a new shoe and one would be shipped no charge ..A week and a half later no part. I called Mr.O'Neal and he said it was shipped out USPS so we would give a little more time..A week later,no part, So I re-called him and he sent one FEDEX and I received it today and have already installed the new part and a new spring..certainly feels better.I believe it will solve the problem..Kudos to brake buddy for excellent customer service!!!

3 Replies

  • rr2254545 wrote:
    They have great service but in my case a new part was fedexed with one call not three



    That would have been nice,but in my case it seems that if there is a glitch it will happen when dealing with me.Has always been that way and I am used to it.I never expect favorable results the first time or without having to call and/or recall.I am not whining,that is just the way it is..But I have been very fortunate in my life so no complaints..I just know that if something can go wrong, it most likely will!!
  • They have great service but in my case a new part was fedexed with one call not three

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