Lazy days in Florida

I bought my sixth travel trailer from them this past January. I will say the experience was like no other I've had. A definite mixed bag. We picked our trailer up on a Saturday and did't plan on spending an entire day, but we did. I will say the delivery person was thorough and the two service techs were willing to do whatever I needed them to do--adjusting hitch, installing friction sway, checking setup etc. They thought it odd that we were not going to spend the night on the lot before leaving. Time frame was arrival at 8:30am departure at 4:30pm. Now the odd... When we purchased our salesman and financial guy were both very careful to make sure my truck was capable of pulling the trailer. I knew it was as I was downsizing, but I appreciated their attention to detail and my safety. The couple next to us in the delivery lot were trading up from a pop up. Their tow vehicle was a Chevy Avalanche, no WD hitch, no brake controller. They had purchased a 30 ft travel trailer. They had never towed anything nearly that size before and were unaware of the basic equipment needed. I had a long serious talk with the couple, showed them my hitch, sway and brake controllers explaining that what I had was what most would consider to be the minimum equipment required to tow. I also had a talk with the service techs preparing their trailer and told them I didn't think they should let him off the lot with what he had. Of course lazy days sold him a very nice but over priced Blue Ox hitch and a brake controller. I still believe they were way over capacity for their TV, but felt I had done what I could.
This shows two vastly different experiences from the same dealer, so I guess it matters a lot who you talk to and how honest they are with you at the time of sale. I personally was impressed until I met the couple beside us. I have been absolutely satisfied with my trailer and after seven trips I like it more than after the first trip. I had one issue: they forgot to include the emergency crank and clutch for the power tongue jack. After a call, the. Service dept. next day UPS'd to me so I'd have it for the first trip I took.